company meets the passion and excellence of our team.
About the Role
Call Handling: Professionally manage inbound calls, providing excellent customer service.
Dispatching: Efficiently route calls to the appropriate department or individual based on the nature of the inquiry.
Customer Support: Address customer queries, provide information, and assist in resolving issues.
Appointment Scheduling: If applicable, schedule appointments and manage calendars for clients.
Message Taking: Accurately record messages, ensuring all relevant details are captured and conveyed promptly.
Database Management: Update and maintain customer databases with accurate caller information and call logs.
Confidentiality: Handle all interactions with confidentiality, respecting the privacy of clients and their customers.
Emergency Response: Follow established protocols for emergency situations, ensuring swift and appropriate responses.
Feedback: Relay common queries or concerns from callers to management, aiding in improving service.
Flexibility: Be adaptable to handle a variety of tasks and work efficiently in a fast-paced environment.
Requirements
Proven experience in customer service or a related field.
Strong communication skills, both written and verbal.
Ability to multitask and work in a dynamic environment.
Attention to detail and problem-solving skills.
Familiarity with virtual support tools and systems.
High school diploma or equivalent.
Availability to work in a remote setting.
About the Company
We are a leading service provider catering to a diverse range of industries, including locksmiths, towing companies, plumbing services, home cleaning, HVAC, pest control, landscaping, salons and spas, and real estate agencies. Our comprehensive services encompass schedule management, appointment booking, call forwarding, and message taking. We specialize in after-hours and weekend call management, ensuring businesses remain accessible and provide top-notch customer service beyond regular working hours.
Are you passionate about delivering exceptional customer service?
Do you thrive in a fast-paced environment?
Western Virtual Support Solutions, a leading virtual support service provider, is seeking a Customer Success Dispatcher Agent to join our dynamic team.